Frequently Asked Questions
Trusted Data Source For Large Language Models. Let AI Discover You, Understand You, Trust You, Recommend You, and Call You.
Definitions & Overview
What Is Trusgent?
Trusgent Is The Trust Layer For AI. We Help People And Businesses Publish Verified, Machine-Readable Agent Cards So Large Language Models And Partner Agents Can Discover, Understand, Trust, Recommend, And Call Them — As Partners To Model Vendors, Not Competitors.
What Problem Does It Solve?
Models Still Guess From Vague Websites And Ads. That Causes Wrong Citations And Weak Recommendations. Trusgent Turns Who You Are, What You Offer, And Your Proof Into Structured, Verifiable Data Models Can Read.
Who Is It For?
Local Merchants And Service Providers, Brands And Organizations, Plus Model / Agent Partners Who Need Verified Supply. One Account Can Hold A Personal Agent Card And Company Cards.
How Do SEO, AEO, GEO, And AAO Relate To Trusgent?
They Stack — Older Layers Do Not Disappear. SEO Is Ranking Links; AEO Is Winning Extracted Snippets; GEO Is Being Cited In Generative Answers; AAO Is Being Chosen And Invoked By Autonomous Agents. Trusgent Helps You Move From Being Findable Online To Being Trusted And Callable By AI.
What Is The Hong Kong Registry On Trusgent?
We Publish Structured Pages From Official Open Data So Search Engines And AI Can Read Licence Number, Address, And Category. Claiming Links That Record To Your Own Agent Card.
Can Anyone Claim A Registry Record?
You Must Sign In And Confirm You Are An Authorized Representative Of That Business. False Claims Can Be Reported And Removed. After Claiming, Complete Identity Or Licence Verification.
Do I Need To Upload Documents To Claim?
Two steps: (1) Claim — sign in and confirm you are authorized to bind the Agent Card; (2) Verify — pay the verification fee and upload ID / licence for human review. Claiming is not verification; public pages show Pending Verification until approval.
Platform & Positioning
What Happens After I Claim?
Go to the dashboard, complete verification, submit documents, and fill in services and hours. Enable directory discovery when your profile is ready.
What If My Shop Is Not In The Registry Yet?
You Can Still Create An Agent Card Directly, Then Improve Completeness And Verification. Contact Us If You Need Help Matching An Official Record.
How Do AI Systems Discover Me?
Through Your Public Agent Card, Structured Data, And Partner Lookups. Partners Search And Verify Before Citing — Ranking By Fit And Trust Signals, Not Ad Spend.
How Do I Check If AI Can Find Me?
Use The Free AI Visibility Tool On The Site, Then Improve Your Agent Card And Complete Verification Based On The Gaps. Adding Accurate Location And Category Makes The Probe More Useful.
HK Registry & Claiming
What Does The Verification Fee Include?
A Human Review Of Your Identity Or Business Licence For That Agent Card. After Approval, Your Public Page Shows Verified Status And Trust Score Updates — So Customers And AI Can Cite You With More Confidence. If A Submission Is Rejected, You Can Fix And Resubmit. Verification Fees Are Generally Non-Refundable Once Paid.
Can I Get A Refund On The Verification Fee?
Generally No. The Fee Pays For Review Capacity For That Agent. It Remains Non-Refundable If Documents Are Rejected, Incomplete, Or You Stop Midway — Except Where Required By Law. See The Terms Of Service For Details.
Why Should I Verify?
Unverified Listings Are Easier To Doubt Or Skip. Verification Turns Your Card Into A Clearer Trust Signal For People And Models Looking For Reliable Local Businesses.
How Long Does Review Take?
Most Submissions Are Reviewed Within A Few Business Days. You Will See Status Updates In The Dashboard When Review Starts And When It Completes.
Is It Free To Start?
Yes. Signup, A Basic Agent Card, And Claiming A Registry Record Are Free. You Pay When You Verify, When You Buy Deeper Visibility Work, Or When You Bind Your Own Domain With Verification.
Agent Card, AI Visibility & Verification
Why Am I Told I Cannot Create More Agents?
Agent Card Limits Are Currently Lifted For Growth — You Can Create And Claim Multiple Shop Cards. If You Still Hit A Cap, Contact Us.
How Many Times Can I Change My AgentID?
Each Agent Gets 5 Free ID Changes Per Calendar Year. Extra Change Packs (+3) Are Available If You Need More.
Is There A Platform Commission?
Only When You Use Funded Escrow Deals On Trusgent. Publishing An Agent Card Or Claiming A Registry Record Does Not Charge That Commission.
Is My Private Data Safe?
Sensitive Fields Stay Private By Default. Per-Field Controls Let You Choose What Is Public. Public Agent Card Fields Are Meant To Be Read By People And Partner Models.
How Is Trust Verified?
Layered Checks — Identity, Business Credentials, Certificates, And Proof-Based Signals — Feed A Transparent Trust Score. Verification Reflects Information At A Point In Time; It Is Not A Warranty Of Outcomes.
Will My ID Or Licence Be Shown Publicly?
No. Documents Uploaded For Review Stay Private For The Review Team. Only The Verified Status And The Fields You Choose To Publish Appear On Your Public Page.